At Recurio (wprecurio.com), we stand behind the quality of our products and want you to be completely satisfied with your purchase. This refund policy outlines the conditions under which refunds may be requested.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all Recurio purchases. If you're not satisfied with our plugin within 30 days of your purchase date, you may request a full refund.
Eligibility for Refunds
Refunds may be requested under the following circumstances:
Valid Refund Reasons
- Technical Issues: The plugin has critical bugs or technical issues that prevent it from functioning as advertised, and our support team was unable to resolve them within a reasonable timeframe.
- Feature Misrepresentation: Core features described in our documentation or marketing materials do not work as advertised.
- Compatibility Issues: The plugin is incompatible with your WordPress or WooCommerce setup (within our stated requirements) and we cannot provide a solution.
- Duplicate Purchase: You accidentally purchased the same license twice.
- Changed Requirements: Your business requirements changed shortly after purchase, making the plugin unsuitable for your needs.
Non-Refundable Situations
We cannot offer refunds in the following cases:
- Beyond 30 Days: Refund requests made more than 30 days after the original purchase date.
- License Key Activated: The license key has been activated and the plugin has been actively used on a live production site for an extended period.
- Change of Mind: Simple change of mind after extensive use of the plugin.
- Lack of Technical Skills: Inability to configure or use the plugin due to lack of technical knowledge (we offer support to help you).
- Third-Party Conflicts: Issues caused by third-party plugins, themes, or hosting environments that are outside our control.
- Customization Work: Any custom development work, modifications, or consulting services are non-refundable.
- Promotional/Discounted Licenses: Special promotional offers or deeply discounted licenses may have different refund terms as stated at the time of purchase.
- Subscription Renewals: Automatic renewal charges (you should cancel before renewal if you don't want to continue).
Refund Process
To request a refund, please follow these steps:
- Contact Support First: Before requesting a refund, please contact our support team at support@wprecurio.com. Many issues can be resolved quickly with proper assistance.
- Submit Refund Request: If you still wish to proceed with a refund, send an email to support@wprecurio.com with:
- Your order number/transaction ID
- Email address used for purchase
- Reason for refund request
- Brief description of any issues you encountered
- Review Period: We will review your request within 2-3 business days.
- Refund Processing: If approved, refunds will be processed within 5-7 business days to your original payment method.
Subscriptions and Renewals
Free Version
The free version of Recurio available on WordPress.org is provided at no cost and does not involve any purchase or refund considerations.
Pro/Premium Subscriptions
- Annual Subscriptions: Subject to the 30-day money-back guarantee from the initial purchase date only.
- Renewal Charges: Automatic renewals are non-refundable. You can cancel your subscription at any time to prevent future charges.
- Cancellation: You may cancel your subscription at any time from your account dashboard or by contacting support. Cancellation prevents future charges but does not issue a refund for the current period.
- Pro-rated Refunds: We do not offer pro-rated refunds for partial subscription periods.
What Happens After a Refund?
Once a refund is processed:
- Your license key will be deactivated immediately
- You will lose access to premium features, updates, and support
- You may continue using the free version of Recurio (if applicable)
- Any subscription services will be terminated
Important Notes
Support First Policy
We strongly encourage you to contact our support team before requesting a refund. Many common issues can be resolved with:
- Configuration assistance
- Compatibility troubleshooting
- Feature implementation guidance
- Documentation and tutorials
Our support team is committed to helping you succeed with Recurio.
Fair Use Policy
We reserve the right to refuse refunds to customers who:
- Have a pattern of excessive refund requests
- Violate our Terms of Service
- Use refund requests fraudulently
- Fail to provide necessary information for refund processing
Payment Processing Fees
While we refund 100% of your purchase price, please note that payment processing fees charged by payment gateways (PayPal, Stripe, etc.) are non-refundable and are retained by those services.
License Transfer
If you need to transfer your license to a different domain or website, please contact our support team. License transfers are allowed within reason and do not require a refund.
Disputes and Chargebacks
We take customer satisfaction seriously and will work with you to resolve any issues.
Please contact us before initiating a chargeback. Chargebacks cause additional fees and processing complications. We commit to responding to all legitimate refund requests promptly.
If you initiate a chargeback:
- Your license will be immediately deactivated
- You will be permanently banned from future purchases
- We will provide evidence to the payment processor of the services delivered
Updates to This Policy
We may update this refund policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our products after policy changes constitutes acceptance of those changes.
For purchases made before a policy change, the policy in effect at the time of purchase will apply to refund requests for that specific purchase.
Contact Information
If you have any questions about our refund policy or need to request a refund, please contact us:
- Email: support@wprecurio.com
- Website: https://wprecurio.com
- Support Portal: https://wprecurio.com/support
Our Commitment
At Recurio, we're committed to:
- Providing a high-quality product that meets your needs
- Offering responsive and helpful customer support
- Maintaining fair and transparent business practices
- Continuously improving our plugin based on user feedback
We want you to feel confident in your purchase decision. Our refund policy is designed to be fair to both our customers and our business, allowing us to continue developing and supporting great products.
Thank you for choosing Recurio!
This refund policy is part of our Terms of Service. By purchasing Recurio, you agree to these terms.